|
"Excellent Customer Service is our most concern” |
|
Our Service Team ready to take the responsibility for support, consultation for Hardware, Software, functional and Operational related issues that our customers are facing to ensure that all issues have been proper escalated to the right person to take action. |
|
Telephone Support, backed with efficient Support HelpDesk software (SAP –B1) for keep track and record the customer database eg. Customer code and name, address, contact detail, contact person, the product detail and also all services history which able access to service information and repair initiation. |
|
Experience technicians and high skill engineers to do the hardware in-house repair for sophisticated diagnostics pinpoint repair for return to “like new” condition. All functionality is quality-tested to ensure that good working units are returned to our customers. |
|
Consistent testing and repair processes, backed by standardized training and skill assessments ensure the level of service and support. |
|
Experience technicians and high skill engineers to provide instant On-Site Service Nationwide to support Installation, Implementation, Maintenance, Preventive Maintenance. |
|
GPS system ready installed in-car for vehicle monitoring to ensure on time delivery. |
|
Strategically located service hubs, with service engineering co-located in facility, maximize ability to provide service. |
|
50 service network countrywide ( our existing service nodes plus our Certified Service Partner) |
